Frequently Asked Questions

How long will my session be?

Initial assessments are 1 hour in length of one on one time with your physiotherapist.  Follow up assessments are a half hour in length of one on one time.  If additional treatments such as electrical therapies, heat or acupuncture are used then the time in the clinic may be longer.  It is a good idea to plan to be in the clinic for all treatments for an additional 15 to 20 minutes.

Do I need a referral to see a physiotherapist?

Physiotherapists in Ontario are primary health care practitioners which means that no referral is required to see one.  However, some insurance companies will request a referral from a family physician prior to reimbursing you for services provided.  Always check with your insurance company to make sure that their are no surprises.

How many sessions will I need?

Your therapist will perform a comprehensive assessment to determine what areas need to be addressed during treatments.    The length of time for an injury to resolve depends on multiple factors including the extent of the injury, how acute the injury is, pre-existing conditions and your pre-injury fitness level.  Taking all of this information into account your therapist will explain your specific situation at your first session. The patient’s goals are always a large part of what’s taken into account in determining a treatment program.

How are the clinic’s services covered?

Payments can me made using cash, cheque, Debit, Visa or Mastercard.  We do take direct payment in the case of motor vehicle accidents.  At this time we do not bill private insurance companies directly.  All of our therapists are registered and upon payment you will be provided with a receipt that you can submit to your insurance company for reimbursement.

Do you have other questions?

If you have further questions you can contact us directly by email or phone and we will be happy to answer your questions.  Click here to access our contact page.